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Customer Service Survey

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  2. 1) How would you rate the overall performance of the Frisco Police Department?

  3. 2) How would you rate the overall competence of the Frisco Police Department?

  4. 3) How would you rate the Frisco Police Officers' attitudes and behavior toward citizens?

  5. 4) How concerned are you about safety and security in your neighborhood / community?

  6. 5) Do you feel the Frisco Police Department listened to your issue(s), explained their actions, and treated you fairly?

  7. 6) Overall, were you treated with respect by the Frisco Police Department?

  8. 7) Was the initial response by patrol officers timely?

  9. 8) How would you rate the overall professionalism of the first responding officers?:

  10. 9) How would you rate the timeliness in which an investigator followed up with you about your case?

  11. 10) How would you rate the professionalism of the investigator(s) involved in your case?

  12. 11) How would you rate the timeliness of civilian employees (Record Clerks, Victim Advocates, Dispatchers or other civilian employees)?

  13. 12) How would you rate the professionalism of civilian employees (Record Clerks, Victim Advocates, Dispatchers or other civilian employees)?

  14. 13. How would you rate the attitudes and behaviors of civilian employees(Records Clerks, Victim Advocates, Dispatchers or other civilian employees) towards citizens?

  15. 14) How would you rate the efficiency of the Community Services Unit?

  16. 15) How would you rate the professionalism of the Community Services Unit?

  17. 16) How would you rate the responsiveness of police supervisors to your concerns?

  18. 17) Were you treated with respect by the police supervisor?

  19. 18) How would you rate your level of satisfaction when working with the police supervisor to resolve your issue?

  20. 19) How would you rate your interaction with police administration (Deputy Chiefs, Assistant Chief, or Chief of Police)?

  21. 20) Are you a Frisco resident?

  22. 21) Are you retired from a profession?

  23. 22) Are you currently employed?

  24. 23) Gender:

  25. 24) What is your race?

  26. 25) What is your religion?

  27. 26) What is your age range?

  28. 27) Have you been through ANY Citizen Police Academy (either in Frisco or at other agency’s CPA)?

  29. 28) What is your highest level of education?

  30. 29) How much previous experience do you have working with law enforcement?

  31. 30) When making your last moving decision, how much time was spent reviewing crime statistics or the law enforcement agency in the area?

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